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　　196、You are ready to enter a negotiating session with a group that is native to a tiny northern island.Through the centuries,islanders have been known as aggressive and assertive people who like to talk much more than they like to listen.And the windswept plain of this island,where only the strong survive,has made these people tough negotiators.To earn your yearly bonus,you must not be at a disadvantage in your negotiations with them.Therefore,you must concentrate on

　　A.Seating arrangements in the negotiating room

　　B.Ingratiating yourself to the most powerful negotiator on the other side of the negotiating table to earn his or her trust

　　C.Active listening

　　D.Setting and following strict time limits at each step of the negotiating process

　　196、你要與一群來自某個北方小島的商人進行談判。數個世紀以來,這個海島的居民都以武斷好斗而聞名,他們總是喜歡不停地說,而不愿意聽別人講。由于海島常受大風的襲擊,只有強者才能生存下來,這種生活環境也把他們造成了強硬的談判對手。為了得到年度分紅,你在這場談判中不能失敗。因此,你必須把注意力放在

　　A.談判房間的座位安排

　　B.要迎合坐在談判桌對面的最強有力的談判對手,以此來贏得他的信任

　　C.積極聆聽

　　D.為談判進程的每個步驟都設定嚴格的時間限制并遵守該限制

　　197、You are meeting with several project stakeholders,including the customer,in a small,cramped office.A vociferous debate is under way,and people are screaming are screaming and yelling at each other.You are listening to the conversation,but occasionally your attention drifts to the wheezing sound of the air conditioner that is struggling under the strain of the summer heat.Everyone is irritated,hot and in violent disagreement regarding the best way to proceed with the project.Your goal as a project manager is to balance stakeholders’interests as much as possible as you strive for fair resolution to satisfy competing needs and objectives.In general,disagreements among stakeholders should be resolved in favor of the

　　A.Sponsor

　　B.Senior management

　　C.Performing organization

　　D.Customer

　　197、你在一間狹小的辦公室里會見若干名項目干系人,包括客戶。喧嚷的爭論在繼續進行,人們吵吵嚷嚷,互相叫喊著。你傾聽著人們的交談,偶爾你的注意力轉向炎炎夏日里不停轉動著的空調聲。每個人心情煩躁,情緒激動,對繼續該項目的最好方法的意見大相徑庭。作為項目經理,你的目標是盡可能平衡干系人的利益,努力尋找公正的解決方法,以滿足競爭要求和目標。一般來說,干系人的不同意見應加以解決,以利于

　　A.發起人

　　B.高級管理部門

　　C.執行組織

　　D.客戶

　　198、You are managing the construction of luxury condominiums in one of the last available plots of city land.On this project,the owner is focused on timely performance and has provided contract incentives that will reward you and your company if the job is completed early.However,the international Brotherhood of Commode installers is ready to strike for higher wages,and an environmental group is concerned about adverse impacts on the full——breasted warbler resulting from the placement of satellite dishes on the balconies.On this project,you need to

　　A.Find appropriate resolutions to resolve differences between or among stakeholders

　　B.Put the owner’s requirements at the top of the list as you resolve stakeholder differences

　　C.Carefully manage all communication and make status information available only on a need—to—know basis

　　D.Build the condominiums according to the specifications and not worry about any other stakeholder

　　198、你正在管理在城市最后一塊可建設土地上的豪華住宅的施工。業主強調及時完工,并且如果你和你的小組能提前完工,將會獲得獎勵。但是一個衛浴安裝同業會準備罷工,要求提高工資待遇,同時一個環保組織擔心陽臺上裝設的衛星天線會影響鳥類的生存。對于這個項目,你需要

　　A.找到合適的方法解決有關各方的不同意見

　　B.在解決爭議的時候,業主的要求應首先考慮

　　C.謹慎溝通,只在必要的時候發布有關消息

　　D.只按照施工要求建設住宅,不理會其它的抱怨

　　199、Two of your team members have been arguing for the past several weeks about which project management software will work best for the project.You are tired of listening to them.So you decide to conduct a meeting to see whether they can reach consensus on the matter by identifying common points of agreement and striving for fair resolution.Which style of conflict resolution will you employ?

　　A.Withdrawal

　　B.Smoothing

　　C.Problem solving

　　D.Compromise

　　199、你的項目團隊中有兩名成員在過去幾周的時間里一直在爭論對于這個項目來說哪個項目管理軟件最有效的問題,而你已經對他們的爭論感到厭煩。因此,你決定要召集一次會議,借機看看他們能否在意見上求同存異,進而向著最佳的解決方案努力,并最終達成共識。你將使用下列哪種類型的爭端解決方法

　　A.退步型

　　B.緩和型

　　C.問題解決型

　　D.妥協型

　　200、The project manager notices that project activities being completed by one department are all taking slightly longer than planned.To date,none of the Activities/work packages have been on the critical path,nor have they affected the critical chain planning that has occurred.The project manager is bothered by the critical chain problem,since four of the next five critical path activities are being completed by this department.After making three calls,the project manager is finally able to converse with the department manager to determine what is going on.The conversation is slow,because both speak different native languages and they are trying to converse in French,a shared language.To make communication easier,the project manager frequently asks the department manager to repeat back what has been said.The department manager communicates that his staff is following a company policy that requires two levels of testing.During the conversation,the department manager also makes a comment that leads the project manager to believe that the policy may include excessive work.This is the fourth time the project manager has heard such a comment.What is the BEST thing to do?

　　A.Create a better communications management plan that requires only one language to be the universal language on the project and have translators readily available on a moment's notice.

　　B.Contact someone else in the department who speaks the project manager's native language better to confirm the department manager's opinion.

　　C.Find out if the upcoming activities should be re-estimated.

　　D.Work on increasing the effectiveness of the performing organization by recommending continuous improvement of the policy in question.

　　200、項目經理注意到有一個部門完成每個項目活動花費的時間都比計劃長。到目前為止,這些活動/工作包都不在關鍵路徑上,也沒有影響到已經發生的關鍵鏈計劃編制。項目經理擔心關鍵鏈會出問題,因為接下來的5個關鍵路徑活動中有4個要由該部門完成。項目經理打了3個電話,最后總算能和部門經理說上話了,項目經理想知道發生了什么。對話進行得很慢,因為兩個人說的是不一樣的母語,他們試著用法語—共同語言—講話。為了使談話更容易,項目經理總是讓部門經理再說一遍。部門經理說,他的下屬遵照一項公司政策,該政策要求2級測試。談話中,部門經理還作出一些評論,這讓項目經理相信該政策會增加工作量。這已經是該項目經理第4次聽到這樣的評論了。他該怎么辦

　　A.編制更好的溝通管理計劃,要求該項目使用一種語言,并安排翻譯隨時候命

　　B.聯系部門中其他的能更流利的說項目經理母語的成員,來確認部門經理的意見

　　C.確認接下來的活動是否要重新估算

　　D.通過不斷的改進存在問題的政策,提高執行機構的效率

       PMP備考每日試題（211223）點擊跳轉

      （211223）答案

　　191、A

　　192、B

　　193、B

　　194、C

　　195、C